Customer service course is aimed at bridging the gap between customer expectations and what customers actually get. It is believed that customers are getting a raw deal in their transactions with businesses because the people who serve them do not demonstrate any knowledge on how to provide the expected customer service. This short course will enlighten employees who are involved in providing customer service with the knowledge, techniques and skills required in dealing with customers.

Our program covers introduction to the course, customer personalities, customer needs and expectations, managing service provider behaviors and attitudes, communication in broad covering telephone etiquette, how to handle difficult customers and customer complaints, service recovery process and strategies to eliminate customer service problems.